Last updated: 13 November 2026
wellmanaged.in is operated by Marketing Ninza, Kolkata, West Bengal, India (“wellmanaged”, “we”, “us”). These terms apply when you use the website, create an account, request a quote, book a service or make a payment. By doing so you agree to them, together with our Cancellation and refund policy, Privacy policy and Service delivery policy.
1. Our service
We are a managed event planning service. We design your event, select and book venues and vendors (caterers, decorators, photographers, artists and others), coordinate them and pay them. Your agreement for the event is with wellmanaged.in. Vendors work for us; please do not make separate arrangements or payments with them.
2. Accounts
You must be 18 or older to book. Please give accurate details and keep your password private. You are responsible for activity on your account.
3. Quotes and prices
- Prices are in Indian rupees and include applicable taxes unless the quote says otherwise.
- A quote is valid for 7 days. Your date, venue and vendors are reserved only after the first payment.
- Package prices on the website are indicative. Your itemised quote is the final price.
- Changes you ask for after confirmation are added as a revised quote for your approval.
4. Payments
- Full events: 30% to confirm, 50% fifteen days before the event and 20% three days before.
- Single services: 30% advance to confirm and the balance after the service.
- If a milestone is not paid on time, we may release the booking after reminding you, and the Cancellation and refund policy applies.
- Pay only through the website or account details on your quote. We never ask you to pay a vendor or a personal account.
5. Guest numbers and changes
Confirm your final guest count at least 7 days before the event. Catering is charged on the confirmed count or the actual count on the day, whichever is higher. Changes to date, venue or menu depend on availability and may change the price.
6. Your responsibilities
- Follow the venue’s rules, including timings and restrictions on outside food, alcohol, fireworks and decorations.
- Obtain any permissions your event needs, such as police permission or a liquor licence. We can help arrange these at extra cost.
- Loudspeakers and music must follow local noise rules (generally no amplified sound after 10 pm in West Bengal).
- You are responsible for damage to the venue or vendors’ equipment caused by you or your guests.
7. Photos and videos
Your event photos and videos are for your personal use. We or our photographers may use a small selection in our portfolio or social media only with your written consent, which you can refuse or withdraw at any time.
8. If a vendor cannot deliver
We choose vendors carefully. If a vendor cannot deliver, we arrange a replacement of equal or better quality at no extra cost. If we cannot, we refund the amount for that service in full.
9. Force majeure
We are not liable for failure or delay caused by events outside reasonable control, such as natural disasters, extreme weather, epidemics, government orders, strikes or bandhs. In such cases the Cancellation and refund policy explains your options.
10. Limitation of liability
To the extent the law allows, our total liability for any claim about an event is limited to the amount you paid us for that event. We are not liable for indirect losses. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
11. Website use
Do not misuse the website, attempt to access other people’s accounts or copy our content. Content and design on the website belong to wellmanaged.in or its licensors.
12. Complaints
Report any problem with your event within 48 hours, with photos where possible. Grievance Officer, Marketing Ninza, Kolkata, West Bengal, India. Email: contact.marketingninza@gmail.com. 10 am to 7 pm, Monday to Saturday. We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
13. Governing law
These terms are governed by the laws of India. Courts in Kolkata, West Bengal have jurisdiction, without affecting your right to approach a consumer commission.
14. Changes
We may update these terms. The version in force when you confirm a booking applies to that booking.