Last updated: 13 November 2026
wellmanaged.in is operated by Marketing Ninza, Kolkata, West Bengal, India (“wellmanaged”, “we”, “us”). Once you confirm an event, we reserve venues and vendors for your date and often pay them advances, so refunds depend on how early you cancel. To cancel, write to email contact.marketingninza@gmail.com with your event or booking ID. The date we receive your message counts as the cancellation date.
Full events
| When you cancel | Refund |
|---|---|
| 90 days or more before the event | Amount paid, minus a booking fee of 10% of the quoted event value |
| 60 to 89 days before | 50% of the amount paid |
| 30 to 59 days before | 25% of the amount paid |
| Less than 30 days before | No refund |
If a venue has stricter cancellation terms, they apply to the venue charge. We show them in your quote before you pay.
Single services
| When you cancel | Refund of the advance |
|---|---|
| 15 days or more before | 100% |
| 7 to 14 days before | 50% |
| Less than 7 days before | No refund |
Changing your date
You can move your event to a new date once without charge if you ask at least 30 days before the event and the venue and vendors are available. Any price difference for the new date is shown in a revised quote. Requests made less than 30 days before are handled as a cancellation unless the venue and vendors agree to move.
Reducing guests or services
You can reduce guest numbers or remove services up to 7 days before the event. We refund or adjust the difference, less any amount we have already paid and cannot recover.
If we cancel, or a vendor fails
If we cancel, or cannot provide a confirmed service and cannot find an equal replacement, you get a full refund for the affected part of your booking.
Events outside anyone’s control
If your event cannot go ahead because of a natural disaster, government order, epidemic or similar event, you can choose a credit for the full amount paid, valid for 12 months, or a refund of the amount paid less costs we have already paid and cannot recover.
Problems on the day
If a service was not delivered as agreed, tell us within 48 hours after the event, with photos where possible. We will review it and, where the complaint is valid, refund part or all of the charge for that service.
How and when refunds are paid
- We confirm the refund amount within 7 working days of your request.
- Refunds go back to the original payment method and normally reach you within 5 to 7 working days after that, depending on your bank.
- If money was debited but your payment failed, it is reversed automatically by the payment provider within 5 to 7 working days.